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SBAB sparar 7 milj sekunder

Tidigare i år kortade SBAB svarstiderna för deras mest affärskritiska system med 7 miljoner sekunder genom att låta Basefram leverera en stabil driftsplattform. ”Vi gillar affärsmässigheten från Basefarm, vi gillar leveranserna och vi gillar innovation i affären framåt”, säger Jan Stenkvist, Senior Vendor Manager på SBAB om varför de breddar sitt samarbete med Basefarm.

Utmanade SBABs arkitektur

2014 sökte SBAB ny leverantör för drift av sin webbplattform för SBAB:se. Efter att Basefarm i upphandlingen utmanat SBABs egna arkitektur, så bytte Sveriges femte största bank till en mer kostnadseffektiv och elastisk plattform via Basefarm. En av vinsterna med bytet blev mer tid och resurser för utveckling och att möta kundernas behov bättre.

”När vi 2014 sökte en snabbfotad och innovativ leverantör med snabb förändringstakt så fastnade vi för Basefarm”, berättar Jan Stenkvist och fortsätter: ”De har under två år överträffat våra förväntningar. Det är anledningen till att vi nu har utökat leveransen och även lagt ett affärskritiskt system hos Basefarm.”

Konsten spara 7 miljoner sekunder

SBAB kan tydligt räkna på vad en förbättrad driftsstabilitet ger i både sekunder och kronor.

Flytten gav besparingen om 7 sekunder genom att Kreditberedningssystemets svarstider minskat från i genomsnitt över 10 sekunder till svarstider under 3 sekunder. En förbättring på över 200 % eller om man räknar ihop tidsbesparingen för alla 150 handläggarna, en besparing på 7 miljoner sekunder eller nästan 2000 timmar på ett år.

”Basefarm arbetar med dedikerade kundteam som kontinuerligt föreslår förbättringar och förändringar av kundernas driftsmiljöer. SBABs kreditbedömningssystem är inget undantag utan bara en bekräftelse på hur stor skillnad rätt driftsleverantör kan göra i den dagliga verksamheten och för kundupplevelsen”,

Martin Wadman, Customer Success Manager at Basefarm

Från daglig omstart till driftsstabilitet

Fram till i våras har SBAB brottats med prestandaproblem hos ett av de viktigaste IT-systemen inom banken – Kreditberedningssystemet. Systemet används av kunder för att via webben ansöka om ett lånelöfte eller låneansökning och även av SBABs alla 150 handläggare i kundtjänst. Prestandaproblemet krävde dagligen en proaktiv omstart. Handläggarna och kunder tvingades vänta i över 10 sekunder innan systemet svarade, vilket var oacceptabelt. Efter flytten av systemet till Basefarms plattform, har svarstiderna kortats markant och idag har systemet en helt annan driftsstabilitet. Nu kan SBAB fokusera på att optimera drift istället för omstarter.

Förbättrad kundupplevelse och minskad stress ger fortsatt förtroende

Förutom att handläggarna snabbare kan besvara kunderna och att SBAB har fått kortare väntetider för kunden, så upplever handläggarna och kunderna att de får en bättre kundupplevelse. Att förbättrad driftsstabilitet leder till förbättrad arbetsmiljö hos handläggarna är mjuka värden som tillsammans med mer positiv kundupplevelse är mer komplexa att mäta än antal sekunder. Men ger tydlig positiv effekt för hela företaget.

”Vi behöver innovation och proaktivitet från en leverantör som kan hjälpa oss att optimera och förädla våra IT-system och deras driftmiljöer. I det här fallet har Basefarm visat att de är i framkant. De har med en bra plattform, möjligheter för en fortsatt optimering och vi växer gärna vår affär med Basefarm”, avslutar Jan Stenkvist.

Jan Stenkvist, Senior Vendor Manager, SBAB

SBAB – Sveriges mest nöjda bolånekunder

SBAB grundades 1985 och är ett statligt ägt bolag som erbjuder lån och sparande till privatpersoner, bostadsrättsföreningar och fastighetsbolag. Bolaget har idag 450 anställda och Sveriges mest nöjda bolånekunder, enligt Svenskt Kvalitetsindex (SKI) för 2014 och 2015.

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Som kund kan du vid incidenter kontakta oss när som helst:

+46 850 11 26 00
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Förfrågningar

Är du intresserad av att veta mer om våra tjänster?

Håkan Palmbäck
Head of Business development and Lead generation

hakan.palmback@basefarm.com
+46 735 26 00 45

Välkommen

Adress: Sveavägen 159, 113 46 Stockholm
Telefon:+46 850 11 26 00

Press

Sara Murby Forste
Country Manager / VD

sara.murbyforste@basefarm.com
+46 735 260 002

Karriär

Vill du bli en av oss?

Stuart Ruddock
Talent acquisition manager

stuart.ruddock@basefarm.com
+46 735 192 442

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COOKIE POLICY BASEFARM

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Privacy policy Basefarm

1. Introduction
Basefarm is committed to protect and respect your privacy. With this privacy policy Basefarm describes how it ensures that your personal data and other data is processed in accordance with applicable data protection laws and cookie legislation.

2. Data controller
Basefarm AS, reg. no. 982 211 743, Nydalen Allé 37a, 0484 Oslo, Norway, is the data controller in relation to personal data being processed on the Norwegian and English versions of the website.
Basefarm AB, reg. no. 556638-0639, Sveavägen 159, 113 46 Stockholm, Sweden, is the data controller in relation to personal data being processed on the Swedish version of the website.
Basefarm BV reg. no. [•], Beechavenue 106, 1119 PP Schiphol-Rijk, Netherlands, is the data controller in relation to personal data being processed on the Dutch version of the website.
The aforementioned Basefarm entities are collectively referred to as “Basefarm” in the following. You will find Basefarm’s contact information under section 10.

3. When does basefarm collect personal data?
When you or your employer sets up an account or signs up for Basefarm’s newsletter;
When you apply for a job at Basefarm or otherwise send a job application to Basefarm;
In the event you turn to Basefarm with inquiries or requests via e-mail or telephone; and
If you have accepted the use of cookies, Basefarm may also collect your IP address. For more information about Basefarm’s use of cookies, please see section 12.

4. What data may Basefarm collect?
The personal data Basefarm may collect includes information about your name and contact details such as address, telephone number and e-mail address, company and any other information you provide. If you apply for a job at Basefarm, Basefarm will process your CV as well as any other information you attach with your application.

5. How does Basefarm process personal data?
The personal data collected by Basefarm is used to manage customer relations, assess potential employees and assist customers and website visitors with any requests or inquiries made on the website. The information may also be used for monitoring and development of Basefarm’s business and website, for example by analyzing statistics of website visitors, and to protect Basefarm’s rights.
If you apply for a job, Basefarm only uses your personal data for the purposes for which you provided the information. However, Basefarm may save interesting applications even after the recruitment period is over. Such applications may also be transferred to other entities within the Basefarm group.

6. To whom may Basefarm disclose the information?
Basefarm will not sell, lease or otherwise transfer any personal data collected to a third party. Basefarm may however transfer the personal data to other companies within the Basefarm group or to business partners if it is necessary to fulfil its obligations towards you.
Personal data may be disclosed if it is necessary to:
a) Comply with applicable law, regulation or similar or to comply with a legal process, request or order from an executive authority;
b) Defend Basefarm’s legal interests; or to
c) Detect, prevent, or otherwise avoid fraud, security breaches or technical issues.

7. Links to external websites
Basefarm’s website may contain links to third-party websites. Basefarm is not responsible for the processing of your personal data on such websites.

8. Amendments
If this policy is amended, Basefarm will publish the amended policy at www.basefarm.com with information about when the amendments will enter into force. If Basefarm carry out any significant changes to the policy, Basefarm may choose to inform by e-mail or by publishing a message on the website.

9. The right to information and recifications
You have the right to require information about what personal data Basefarm is processing about you and for what purposes. You are also entitled to have any incomplete or inaccurate data rectified, erased or blocked. Please see the contact information in section 10 should you have any questions about how Basefarm processes your personal data.

10. Basefarm’s contact information
If you have any questions relating to Basefarm’s processing of personal data, or if you want to invoke your right to access data, please contact relevant Basefarm entity on the address set out below:
Norway/Global:
Basefarm AS
PO Box 4488
Nydalen
0403 Oslo
Sweden:
Basefarm AB
Sveavägen 159
113 46 Stockholm
Netherlands:
Basefarm BV
Beechavenue 106
1119 PP Schiphol-Rijk

11. Security measures
Basefarm has taken the organizational and technical security measures required to protect personal data against unauthorized access, modification and deletion.

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