As Nordkap’s customer base grew, so did the amount of customer data on the platform. The increased need for a reliable service with focus on high security levels made Nordkap search for a supplier who could help deliver stable operations. They had fairly poor experiences with previous suppliers, who had offered in-adequate communication, unstable operations and even complete operational shut-downs. A recommendation from a trusted investor connected Nordkap with Basefarm, a partnership that is thriving.
The partnership is characterized by mutual learning and communication. Malin Sundberg, Head of Customer Relations at Nordkap, says that the implementation process has been smooth and that Basefarm is responsive to their needs. In addition, due to Basefarm’s broad range of skills, they also have an advisory role. That way, the pressure is not on Nordkap to keep all the technical knowledge in-house, but they still have it readily accessible. CEO Rikard Hjelm agrees with his colleague and says that they have partnered with a supplier who they will be able to expand their business with, starting with Europe and eventually taking on the rest of the world.