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Modern operating environment at SKL creates space for new solutions

The Swedish Municipalities and Counties (Sveriges Kommuner och Landsting, SKL) have obtained a new, stable IT architecture that meets the group’s high standards for security. This is just one year after they sanctioned Basefarm services. Urgent calls for help to the IT department have been eliminated. Instead, the department can work strategically with the development of future solutions.

In the autumn of 2018, SKL migrated its entire IT operational environment to Basefarm. Basefarm was tasked with developing a new, modern and robust cloud architecture, as well as performing capacity services and making the operational environment scalable. In addition, the IT environment would be built up based on the highly classified regulations at SKL and will comply with the new GDPR requirements.

“Our vision was to work in a robust, secure and cross-platform environment with an open standard that we could adapt to our needs,” says Urban Karlsson, responsible for IT operations at SKL.

New robust IT environment

The project has now been underway for a year, and Basefarm has handled operations since this past spring when everything was moved over. Urban Karlsson is very pleased with what Basefarm accomplished at SKL during this time.

“We now have a stable IT environment that meets all our requirements both in terms of operation and security, and it also meets the highest requirements concerning our information classification,” he says. “Now we can scale up or down depending on how much capacity we need at any given moment. We couldn’t do that before and that’s the biggest gain.”

Help with data storage

Although the IT environment is now in place, there is still much to do. Urban Karlsson says that the real effects will come only after one to two years when SKL begins fully utilizing all the capabilities of the services. In the immediate future, SKL will receive help from Basefarm in finding new solutions for data storage and information management, two areas where needs are continuously increasing.

More time for core activities

To optimize collaboration, Basefarm and SKL work in a delivery team and a customer team where the partners meet and maintain a constant dialog regarding operations. The two teams work on three levels: strategic, tactical and operative with the different roles meeting one another. The new way of working entails major breaks with how things were done in the past. There is now more time for core activities, and they can, in a completely different way than before, be involved in matters that are important to the business.

“We no longer need to be spending our days putting out fires,” says Urban Karlsson. “We can raise our sights and look ahead, build new routines, think more strategically and help the organization with the challenges it encounters.”

More time for core activities

To optimize collaboration, Basefarm and SKL work in a delivery team and a customer team where the partners meet and maintain a constant dialog regarding operations. The two teams work on three levels: strategic, tactical and operative with the different roles meeting one another. The new way of working entails major breaks with how things were done in the past. There is now more time for core activities, and they can, in a completely different way than before, be involved in matters that are important to the business.

“We no longer need to be spending our days putting out fires,” says Urban Karlsson. “We can raise our sights and look ahead, build new routines, think more strategically and help the organization with the challenges it encounters.”

Both parties are big fans of technology

Urban Karlsson believes that the success of this project is largely due to both parties loving to talk technology.

“We understand each other’s challenges in both directions and that is very important. Signing a contract is one thing. The actual doing and how to go about it in the best way is another. Largely thanks to good discussions and the right strategic approach in planning, we now have a flexible, robust IT environment with high security that will serve us well for many years to come. Just as we expected.

Tips for other businesses looking for new IT partners:

Before you begin procurement: 

  • Conduct an analysis of the situation. What do we want to move away from? What is our headache at present?
  • Think about what you want to pay for.
  • Which strategy do you want to use?
  • Get the backing of the right people in your organization. Ask them: Which benefits can you gain from IT solutions?

After procurement: 

  • It is important that you have the same target as your partner, that you understand each other and are pulling in the same direction.

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