Whitelane and PA Consulting surveyed customer satisfaction among more than 330 enterprises. There were 35 IT service providers examined, including several billion-dollar companies. In the Account Management Quality category clients gave Basefarm the best rating (82 %) of all service providers. In the Business Understanding category, Basefarm also received the best service provider rating (78 %) together with Accenture.
One of the strongest trends that the survey results reveal is that service providers in general need to become better at helping clients in their business transformation initiatives.
”Basefarm thinks that it is a fair expectation, as IT and business departments now need to work together more than ever before,” said Fredrik Ohlsen. ”Here, we are dedicated at keep attracting and developing our expertise around AWS, Azure and GCP and how they work in sync with client applications, processes, data and other cloud models. That way we can keep being a truly independent provider that always suggests the most efficient solution to each individual client”.
Looking at the general client satisfaction rating across all categories, Basefarm ranks as number three (76 %). India based Tata Consultancy and USA based Salesforce are the only companies that ranks higher (both get a 77 % rating). The average score across all service suppliers is 68 %, which is the same as in last year’s survey. 72 % of the responding companies say that they expect to outsource IT services to the same extent or more during the coming two years.