Artificial Solutions:
AI technology in Azure together with Basefarm

Artificial Solutions offers its customers the LUIS ^ Teneo service, which enables organizations to effectively develop, implement, test, scale and maintain conversation-based AI bots in 86 languages. Their mission is to increase customers’ development productivity and streamline the work of building high-quality AI-based digital conversations across multiple channels.

New business model: SaaS for better scalability

The company decided to change its business model and offer its solution as Software as a Service (SaaS). In dialogue with its customers, it had become clear that customers’ productivity could be further increased and the need to scale up to larger volumes faster could be better met if LUIS ^ Teneo could be offered as a pure service. At the same time, customers’ demands to adapt and control the underlying infrastructure themselves have fallen sharply. With SaaS, Artificial Solutions also wanted to achieve a higher development rate, higher security and continuously improve the service, for the entire customer base at the same time.

Artificial Solutions is a commercial partner with Microsoft and Microsoft Azure was the natural choice of infrastructure for the SaaS solution. Azure met the technicians’ requirements for opportunities in container-based development in Kubernetes and access to platform services within the framework of Azure.

High demands on the right supplier

In addition to Artificial Solutions’ customers requiring all operational staff to be locally employed within the EU / EEA, they were looking for a supplier who had high competence in Azure solutions and Kubernetes as well as established 24/7 operation. They also wanted a partner who would fit culturally with Artificial Solutions’ focus on agile product development and DevOps for technology development.

Daniel Eriksson, Artificial Solutions:

“We are obsessed with refining our technology and at the same time have a strong focus on growth. We believe that we get the greatest benefit from the fact that our own resources focus on developing our service and that we enlist the help of a stable operating partner to maintain high quality. in day-to-day operations. But we needed to find a sharp partner for our services in Azure. “

Artificial Solutions wanted a supplier that has clear and quality-assured processes for customer engagement and security. The company has an extremely high rate of development, but that does not mean that they can compromise on basic agreements for responsibility and compliance with their end customers. Basefarm is an important partner and it is important for Artificial Solutions’ to have transparency in the sales process with new customers.

Technical solution and project methodology

Daniel Eriksson, Artificial Solutions:

“In the same way that our customers give their developers a high level of trust, our own technical resources’ trust in a partner like Basefarm is absolutely crucial. Our team immediately met Basefarm’s architects and technicians, and our own developers were able to quickly validate that the supplier knew their business. to let bureaucrats negotiate the scope of the project, we chose to work agile. It was challenging for both parties, but it established a secure partnership as we look forward together. “

Basefarm and Artificial Solutions together investigated different solutions to fit the new requirements that a SaaS structure requires. To distribute and manage the container applications, Basefarm offers a fully managed Azure Kubernetes service with continuous integration and standardized processes to easily scale up and duplicate the environment when Artificial Solutions signs agreements with new end customers.

Artificial Solutions

Artificial Solutions AI technology supports a wide range of conversation-based AI solutions, such as virtual assistants, conversation bots, speech-based conversation interfaces for smart connected things and more.

The technology is used daily by millions of people in hundreds of implementations in both the private and public sectors around the world.

Teneo® uses Microsoft LUIS (Language Understanding) Cognitive Service and the service is available to try on the Azure Marketplace.

Basefarm

Basefarm is a European operating supplier. We create market leaders by integrating key competencies for digital transformation of Big Data, Cloud Services and Information Security into one service offering. Our delivery model covers everything from “idea to cable” – We provide strategic advice, architecture and implementation together with management and operation of solutions on several different cloud platforms.

The business was founded in 2000 in the Nordic countries and today we are 500 leading engineers and consultants working in Norway, Sweden, the Netherlands, Germany and Austria.